On our online shop, changes to your order (such as quantity changes, partial cancellations, changes to colors/patterns, delivery date/time, shipping address, or payment method) are accepted until 2 PM on the shipping day. Please contact us to make such changes.
Mail order sales are not subject to the cooling-off period by law. Thank you for your understanding.
We will accommodate requests to combine separate orders, orders with different payment methods, or add items to orders with different order confirmation dates, provided you contact us by 2 PM on the shipping date.
・Credit Card
・Smartphone Payment (PayPay, Merpay, LINE Pay, Apple Pay, Google Pay)
VISA / Master / JCB / AMEX
・Credit Card (VISA / Master / AMEX / JCB): One-time payment, no fees
* For installment and revolving payment fees, please contact your card company.
Authentication will be automatically performed at the time of order. The debit date will be in accordance with the regulations of each card company.
If there is a defect, damage, or incorrect delivery, we will accept returns or exchanges only if you contact us within 7 days of receiving the product.
For returns or exchanges due to customer convenience (such as incorrect size or difference from image), we will accept returns or exchanges only if you contact us within 7 days of receiving the product. However, this is limited to unused items.
Returns and exchanges are only applicable to items purchased from the official online shop.
Please unblock the domain and configure your settings to receive emails from [Email Address].
Even if you don't receive an email, your order may still have been processed successfully.
Please check your order status on My Page.
If you forget or need to make changes, please contact us via the inquiry form.
Sagawa Express
*For Okinawa Prefecture and remote islands, deliveries will be made by Yu-Pack.
330 yen (tax included) nationwide *Excluding Okinawa and some remote islands
Okinawa and some remote islands: 1,320 yen (tax included)
Free shipping for purchases of 22,000 yen (tax included) or more
You can track your order using the tracking number provided in the shipping confirmation email.
We do not offer a time-specific delivery service. Please contact the shipping company directly after your order has been dispatched.
Orders placed by 12:00 PM on weekdays (excluding Saturdays, Sundays, and public holidays) will be shipped the same day.
If an item is returned due to a long-term absence, refusal to receive, etc., we will charge for the round-trip shipping fee and handling fee.
To reduce our environmental impact, some products may be shipped in simplified packaging.
If you purchase an in-stock item and a pre-order item together, they will be shipped together once the pre-order item is available.
If you wish to have them shipped separately, please place separate orders.
Restock dates vary by product and may be undetermined.
Please note that depending on your viewing environment, the color of the actual product may differ from what you see.
All prices displayed include consumption tax. Prices cannot be changed after an order has been placed.
Due to inventory management, this may be temporarily hidden.
We will deliver the latest arrival information and announcements from our staff.
Please contact us via the inquiry form.
Please use the 24-hour inquiry form.
Weekends and holidays (Replies will be sent on the next business day or later)
We only accept orders placed through our website.
Items may sell out before your order is confirmed.
You can check it via the order confirmation email and My Page.